Call-Out Service

In addition to conducting service and repairs on cleaning equipment at our workshop (please refer to our workshop repairs section here), here at Idro Power Cleaning Equipment we also provide an extensive (and popular!) call-out service.

Our on-site call-out service involves our team coming to your location to efficiently repair or service your pressure washer.

Call-Out Service Logistics

3 Fully-Equipped Service Vans
To support our call-out service, we maintain three fully equipped service vans. These vans are strategically stocked with parts, tools, and troubleshooting equipment required for common repairs, ensuring our technicians can efficiently address issues on-site.

Efficient Equipment Transport
Our service vans boast a sufficient payload capacity and a convenient loading ramp, facilitating the secure transportation of cleaning equipment. While primarily utilised for delivery, installation, and on-site repairs, these features also enable our engineers to transport equipment back to our workshop in the rare event that on-site repair is not possible.

Range of Service

Emergency Repairs
Our call-out service offers a swift response to critical breakdowns, minimising downtime and ensuring uninterrupted business operations. Our expert technicians are dedicated to providing timely solutions during emergencies.

Equipment Diagnosis and Repair
Our experienced engineers conduct thorough assessments and efficiently resolve issues with any cleaning equipment. Whether it's troubleshooting or fixing malfunctions, we are committed to ensuring the optimal performance of your equipment.

Routine Maintenance / Servicing (On-site)
Scheduled in advance, our team provides on-site routine maintenance and servicing for your cleaning equipment. This proactive approach aims to prevent potential issues and maintain the longevity of your high-pressure cleaning equipment.

Parts Replacement
We offer parts replacement services for damaged or worn-out components, using genuine and high-quality parts. This ensures the longevity of your equipment and maintains its peak performance.

Adjustment and Optimisation
Our technicians specialise in adjusting and optimising various performance specifications, including pressure, water flow, and chemical injection rates. This comprehensive service ensures that your equipment operates at its best capacity.

Response Time

At Idro Power Cleaning Equipment, we focus on being transparent, efficient, and ensuring customer satisfaction in our response procedures for your high-pressure cleaning equipment needs. In emergencies, we aim to respond quickly, ideally on the same day.

Urgent Response Time

Our average response time for emergencies is below 8-hours. However, our goal is to address any emergency call-out within 36 hours or sooner. In exceptionally busy periods, the response time may extend to up to 48-72 hours, but such instances are rare.

Non-urgent Response Time

For non-urgent repairs and services, we typically schedule call-outs further in advance. While we can often respond to non-urgent calls on the same or next working day, they can also be conveniently booked to fit the customer’s schedule. This approach provides flexibility and convenience for our clients. It also helps us plan the locations and routes of our service vans for greater efficiency, so we are appreciative of our customers' flexibility and transparency too.

Operating Hours

Our dedicated team operates during the following hours:

• Monday to Thursday: 8 am to 5 pm
• Friday: 8 am to 4:30 pm
• Saturday: 8 am to 12 pm

(We occasionally extend these hours to meet busy periods or emergency call outs.)

Booking a call-out

Worktime and emergency booking:

• For efficient call-out requests during work hours, please contact us at 01652 659 759.

Out of operating hours booking:

• For after-hours assistance, please send us an email at , including essential details such as urgency, equipment type, and the issues faced. This ensures a smooth and prompt response to your service needs.

Notification System (TBC)

We are committed to keeping our customers informed throughout the service process. As part of our ongoing efforts, we are in the process of digitising our work order systems. Once completed, we aim to provide automated email updates to enhance communication. Once ready, we will seek your preference regarding the utilisation of this feature, ensuring a personalised and streamlined experience.

Contingency Plans

In the rare event of an emergency breakdown that leaves your pressure washer unusable and our engineers occupied, we offer a practical short-term hire solution. This ensures you can continue your operations without significant disruption.

Expertise of Engineers

Technical Experience
Our team of engineers is led by seasoned professionals, with our youngest engineer bringing an impressive 6.5 years of dedicated experience as a cleaning equipment specialist. Meanwhile, our most experienced engineer boasts nearly three decades of hands-on expertise in the field of cleaning equipment.

Product Knowledge
Drawing from a wealth of collective experience, our engineers have encountered and successfully addressed a diverse range of challenges in servicing pressure washers, steam cleaners, vacuums, floor cleaners, heaters, and delivering effective cleaning chemicals. Their comprehensive product knowledge ensures they are well-equipped to handle any issues that may arise.

Safety Protocols
As a certified Safe Contractor business, we prioritise the well-being of our engineers and your staff. We go the extra mile by providing detailed method statements and conducting regular risk assessments to maintain a secure working environment. Our engineers are committed to attending frequent health and safety training sessions relevant to their roles as on-call/on-site professionals, ensuring that safety remains at the forefront of their responsibilities.

This trifecta of technical expertise, extensive product knowledge, and unwavering commitment to safety protocols distinguishes our engineering team, reinforcing our dedication to delivering exceptional service in the high-pressure cleaning equipment industry.

Benefits of Our Call-Out Service

Minimised Downtime
We prioritise your business at Idro Power Cleaning Equipment, aiming to reduce equipment downtime swiftly. Our dedicated team ensures uninterrupted productivity for your operations.

Expert Diagnosis
Count on our skilled technicians with years of experience for accurate and efficient issue diagnosis. Their expertise ensures swift and precise identification of problems, contributing to effective solutions.

Quick Issue Resolution
Every call-out service request receives prompt attention, guaranteeing speedy problem resolution. Our proactive approach minimises disruptions, keeping your equipment running smoothly.

Cost Savings
Addressing issues proactively through our call-out service helps prevent costly repairs in the future. By tackling problems early, we contribute to significant cost savings for your business.

Enhanced Equipment Lifespan
Our commitment to regular maintenance not only resolves immediate issues but also extends the lifespan of your high-pressure cleaning equipment. This ensures a solid return on your investment.

Peace of Mind
Trust is paramount in our customer relationships. With our experienced team at your service, enjoy peace of mind, knowing reliable and knowledgeable professionals are handling your equipment needs.

Booking Process

Experience the difference with Idro Power's call-out service — where minimal downtime, expert diagnosis, quick issue resolution, cost savings, enhanced equipment lifespan, and peace of mind converge to elevate your high-pressure cleaning equipment experience. During work hours, call us at (01652) 659 759 for efficient call-out requests. For after-hours assistance, email us at , providing details on urgency, equipment type, and the problems faced to facilitate smoother service delivery.